Koa is Salesforce's first CRM reasoning model for Agentforce, post-trained from NVIDIA Nemotron 3 Super on 27 years of synthetic CRM workflow data spanning 14+ industries. It handles complex multi-step tasks such as opportunity updates, case routing, and follow-up scheduling with tool use, achieving 3x fewer errors than general frontier models on Salesforce's CRM benchmark while running entirely inside Salesforce's trust boundary.

Read the official Salesforce launch page

First builds incoming — this lane fills in automatically as people start building with Koa. Know one? Submit the URL.